FAQs & Troubleshooting
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- 51Nothing is printed on the page or some colors are missing.
- 52Do I need a telephone line to send and receive faxes with my Brother machine?
- 53How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 54I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 55I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 56I cannot send a fax using PC-FAX (Windows 10)
- 57Configure scan settings without administrator privileges (Linux)
- 58Protect your Brother machine against unauthorised access over the network
- 59Print a web page from iPrint&Scan when using an Android™ mobile device.
- 60How to identify your Operating System (OS).
- 61Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 62I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 63I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 64Can I print from or scan to Android™ Smartphone?
- 65Can I print from and scan to iPhone, iPod touch and iPad?
- 66When I scan a document using ControlCenter, the scanned file size is too big.
- 67"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 68I am asked to enter a password when starting the Remote Setup application. What is the password?
- 69The error message "Print Unable 72" appears on the LCD. What should I do?
- 70Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 71I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 72Print data directly from the USB flash memory drive.
- 73Is my Brother machine compatible with Windows Vista?
- 74How do I clean the drum unit?
- 75I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 76I'm using Windows XP. I cannot scan with the USB cable.
- 77When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 78I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 79I cannot use the "Modules Update" button on Web BRAdmin.
- 80When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 81Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 82Why are the faxes I send always received with a black vertical line down the page?
- 83Replace the drum unit.
- 84What can happen if the wrong paper is used in your machine.
- 85Replace the toner cartridge
- 86I'm using Macintosh. What is the PreScan option used for?
- 87I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 88When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 89Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 90I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 91A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 92The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 93The printer status is Offline or Paused.
- 94How do I clear the message "No Waste Toner"?
- 95Why doesn't my Brother machine have a dial tone?
- 96How do I clear the message "Print Unable 32" from the LCD display?
- 97I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 98I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 99I cannot print over a network using the XML Paper Specification Printer Driver.
- 100I updated the Web BRAdmin and cannot enable the logging function.