FAQs & Troubleshooting
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324 Results
- 51What can happen if the wrong paper is used in your machine.
- 52Turn the Toner Save Mode on or off.
- 53I cannot scan when using SELinux (Security-Enhanced Linux)
- 54I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 55Create or view a XML Paper Specification document
- 56I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 57I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 58How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 59Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 60Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 61The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 62The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 63The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 64Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 65The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 66Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 67The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 68Locate files scanned with ControlCenter2 (For Macintosh)
- 69Can I print from or scan to Android™ Smartphone?
- 70Setup and use Brother PC-FAX receiving
- 71I cannot print from my computer via USB.
- 72The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 73The paper is skewed when it's printed.
- 74I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 75Set up my Brother machine to forward the received faxes to another location.
- 76No Paper
- 77I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 78Change the user interface of ControlCenter3
- 79Transfer faxes to the PC when my machine has a mechanical problem
- 80Drum Error (Drum!)
- 81When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 82Drums End Soon/ Drum End Soon(X)
- 83Jam Inside
- 84Jam Tray
- 85What is Distinctive Ring and how do I program it?
- 86What kind of memory can I use?
- 87The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 88I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 89When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 90Reset the network settings to the factory default
- 91Reset the network settings to the factory default (video instructions available)
- 92What is the recommended paper?
- 93Install additional memory.
- 94I'm using Macintosh. What is the PreScan option used for?
- 95I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 96My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 97Scan using XSane or GIMP (Linux)
- 98The downloaded driver's name is different from my machine's name. (Linux)
- 99Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 100Large characters are printed incorrectly. (Linux)