FAQs & Troubleshooting
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288 Results
- 51Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 52Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 53The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 54The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 55Scan multiple pages into one file instead of each scan being saved as a separate file.
- 56I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 57How do I make copies using my Brother machine?
- 58When I print photos, the color quality is not good.
- 59I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 60Is my Brother machine compatible with Windows Vista?
- 61I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 62When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 63When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 64I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 65I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 66When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 67Uninstall the Brother Software and Drivers (Windows)
- 68I'm using Macintosh. What is the PreScan option used for?
- 69I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 72Configure and use the Scan Key Tool (Linux)
- 73Scan using XSane or GIMP (Linux)
- 74The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 75"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 76I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 77The driver installation finished successfully but I cannot print. (Linux)
- 78I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 79When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 80I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 81When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 82Command List of brscan. (Linux)
- 83Important points for specifying the scan area (Linux)
- 84How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 85Print command (cupswrapper) (Linux)
- 86I get a TS error when trying to print on a wireless network.
- 87ControlCenter3 displays a blank screen at startup (Windows)
- 88Use the Network Connection Repair Tool (Windows)
- 89Open the Status Monitor
- 90Open the Control Panel (For Windows)
- 91Install the built-in drivers (For Windows 8 and Windows 10)
- 92Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 95What is the Network Shared printing?
- 96I cannot print from my computer via USB.
- 97I am sharing my Brother machine. I can print but cannot scan.
- 98I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 99"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 100I cannot scan via USB. (Mac OS X)