FAQs & Troubleshooting
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88 Results
- 51Scan Unable
- 52Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 53I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 54Check your machine's IP Address or Node Name
- 55Install BRAdmin Professional 3
- 56Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 57The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 58A gray line or margin appears on the side of the scanned document.
- 59The scan result of thick documents is enlarged or its bottom part is cut off.
- 60Scan error due to length, reduce length
- 61Install PaperPort™ 12SE / 14SE (Windows)
- 62Check the firmware version.
- 63How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 64Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 65On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 66In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 67When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 68What is the default password for my Brother machine?
- 69"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 70"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 71If You Want to Check that Your Network Devices are Working Correctly
- 72Your Brother Machine Cannot Scan over the Network
- 73I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 74I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 75Enable the Brother machine's network interface.
- 76Card Jam
- 77My scanned image is missing.
- 78When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 79Open the "Scanners and Cameras" and Properties.
- 80Discover the MAC address of the Brother network card.
- 81Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 82Scan and save a document in PDF format for Windows (Scan to File)
- 83Clean the roller
- 84Unusable Device
- 85Scan a document in Windows 8 and Windows 10.
- 86Clean the scanner
- 87Service Call
- 88Uninstall the Brother Software and Drivers (Windows)