FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 5I cannot install the printer driver or print in Windows 11.
- 6I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 7Printing from a Windows PC or Mac
- 8How do I turn the printer off?
- 9How to identify your Operating System (OS) for Windows or Mac
- 10Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 11The side margins are incorrect.
- 12I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 13Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 14Some of the print options in OpenOffice do not work. (Linux®)
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16How do I transfer templates to the printer?
- 17Install BRAdmin Professional 3
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21What iOS mobile application can I use?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24How to connect to a DC power outlet (optional)
- 25The print quality is poor, and the image is too light or dark.
- 26What is the Label List? (P-touch Editor 5.x for Windows)
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28Installing a CA certificate
- 29(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31The Wi-Fi® connection takes time.
- 32How do I disable broadcasting the printer to AirPrint-compatible devices?
- 33Using the Printer Setting Tool (for Windows)
- 34How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 35How to delete the registry information and files related to the printer driver
- 36I cannot connect my printer to a Windows 11 computer via USB.
- 37I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 38The latest printer driver was successfully installed, but the driver did not update correctly.
- 39This printer is not detected when establishing a Wi-Fi® connection.
- 40What Android™ mobile application can I use?
- 41The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 45How to install Brother software on a computer not connected to the Internet
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 48How to open the Devices and Printers window
- 49How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 50Error messages do not appear when using the USB connection of my printer.
