FAQs & Troubleshooting
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114 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Installing the software
- 4Installing a CA certificate
- 5Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6Using the Communication Settings (for Windows)
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How to connect to a DC power outlet (optional)
- 9Printing from a Windows PC or Mac
- 10What Android™ mobile application can I use?
- 11What iOS mobile application can I use?
- 12How to open the Devices and Printers window
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 16Using the Printer Setting Tool (for Windows)
- 17How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 18How to charge the rechargeable Li-ion battery
- 19This printer is not detected when establishing a Wi-Fi® connection.
- 20Using the Printer Setting Tool (for Mac)
- 21How to install the rechargeable Li-ion battery (optional)
- 22How to connect to an AC power outlet (optional)
- 23How to install Brother software on a computer not connected to the Internet
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How do I turn the printer off?
- 26How to identify the printer's firmware version
- 27What is the Label List? (P-touch Editor 5.x for Windows)
- 28I cannot connect my printer to a Windows 11 computer via USB.
- 29Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 34How do I clean the platen roller?
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37How do I print from a computer or mobile device?
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39The side margins are incorrect.
- 40The top margin is incorrect.
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42Uninstalling the printer drivers (Linux®)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 45The Wi-Fi® connection takes time.
- 46Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 47What is the JPEG printing and how can I use it?
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49What do the indicator lights mean?
- 50The paper is jammed in the printer.
