FAQs & Troubleshooting
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114 Results
- 1Printing from a Windows PC or Mac
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Installing the software
- 4My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 7How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 8What Android™ mobile application can I use?
- 9How to open the Devices and Printers window
- 10How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 11How to delete the registry information and files related to the printer driver
- 12Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 13The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17Using the Communication Settings (for Windows)
- 18Using the Printer Setting Tool (for Mac)
- 19How do I turn the printer off?
- 20Printing from an Android™ device
- 21How to install the rechargeable Li-ion battery (optional)
- 22Printing is not possible. (USB connection)
- 23I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 24How to install Brother software on a computer not connected to the Internet
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26The latest printer driver was successfully installed, but the driver did not update correctly.
- 27How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 28What is the JPEG printing and how can I use it?
- 29How do I print from a computer or mobile device?
- 30How to connect to a DC power outlet (optional)
- 31How to charge the rechargeable Li-ion battery
- 32How to connect to an AC power outlet (optional)
- 33How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 34The print quality is poor, and the image is too light or dark.
- 35How to insert paper
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37Using the Device Settings (for Windows)
- 38How do I transfer templates to the printer?
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How do I clean the platen roller?
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45Where can I find my Brother printer's serial number?
- 46Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 49The side margins are incorrect.
- 50Which Bluetooth® profiles does the printer support?