FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I connect the printer and my mobile device via Bluetooth®?
- 4Printing from a Windows PC or Mac
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 8How do I transfer templates to the printer?
- 9Where can I find my Brother printer's serial number?
- 10Some of the print options in OpenOffice do not work. (Linux®)
- 11Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14The print quality is poor, and the image is too light or dark.
- 15Uninstalling the printer drivers (Linux®)
- 16Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 17I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 18I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20Printing from an Android™ device
- 21This printer is not detected when establishing a Bluetooth® connection.
- 22What Android™ mobile application can I use?
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How do I turn the printer off?
- 25How to identify the printer's firmware version
- 26How do I switch to and use the mass storage mode?
- 27The latest printer driver was successfully installed, but the driver did not update correctly.
- 28Which Bluetooth® profiles does the printer support?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to connect to an AC power outlet (optional)
- 32How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 33Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 34Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 35I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37Using the Printer Setting Tool (for Mac)
- 38Using the Printer Setting Tool (for Windows)
- 39Using the Device Settings (for Windows)
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41How to insert paper
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 45How to open the Devices and Printers window
- 46When printing from an application, the application's "Collate" setting does not work correctly.
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)