FAQs & Troubleshooting
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216 Results
- 1Open LBX files created in P-touch Editor in Pro Label Tool
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3How do I connect the printer to my computer via Wi-Fi® using an access point?
- 4I cannot print using a HSe cassette.
- 5What Android™ mobile application can I use?
- 6Installing the software
- 7Can I check the printer's usage log?
- 8Where can I download the latest P-touch Editor for Mac?
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10I cannot print using FLe tape and get an error message.
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 13Power Supply
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot print after updating the firmware or font data.
- 17Where can I find my Brother printer's serial number?
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Using the Printer Setting Tool (for Mac)
- 22My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 23What iOS mobile application can I use?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Can I use the app with my iPad? (iPrint&Label)
- 26Printing is not possible. (USB connection)
- 27(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 29Using the Communication Settings (for Windows)
- 30How can I connect my printer wirelessly?
- 31I cannot connect my machine to the wireless network.
- 32How do I transfer label templates with P-touch Transfer Express?
- 33How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 39The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 40I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 43Where can I find the printer's network settings, such as IP address?
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How is the print head cleaning cassette used?
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 49I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)