FAQs & Troubleshooting
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191 Results
- 1Can I check the printer's usage log?
- 2Using the Printer Setting Tool (for Windows)
- 3How do I connect the printer to my computer via Wi-Fi®?
- 4How can I connect the printer and my Apple mobile device wirelessly?
- 5How can I connect the printer and my Android™ mobile device wirelessly?
- 6The printer stops while printing, or the tape is cut in the middle of the text.
- 7Where can I download the latest P-touch Editor for Mac?
- 8Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9I cannot print using a HSe cassette.
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12Installing the software
- 13I cannot establish a connection using Wireless Direct.
- 14What iOS mobile application can I use?
- 15Poor print quality when printing on narrow labels. (iPrint&Label)
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How is the print head cleaning cassette used?
- 20Open LBX files created in P-touch Editor in Pro Label Tool
- 21When printing from an application, the application's "Collate" setting does not work correctly.
- 22How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 23What Android™ mobile application can I use?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 29Which brands of Ni-MH rechargeable batteries do you recommend?
- 30How to identify your Operating System (OS) for Windows or Mac
- 31(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32I can no longer print from my computer, even though I was able to print previously.
- 33P-touch Editor crashes when I open it on my Mac.
- 34The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 35How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How to open the Devices and Printers window
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38Using the Device Settings (for Windows)
- 39The label does not cut well.
- 40Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 41How do I uninstall the printer driver?
- 42How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44Printing is not possible. (USB connection)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I cannot use P-touch Editor Lite. (For macOS 10.15 or later)
- 48Installing a CA certificate
- 49How to install Brother software on a computer not connected to the Internet
- 50I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)