FAQs & Troubleshooting
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- 1(Video) Fill the ink tanks
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A3/Ledger paper
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 6Paper Jam
- 7Enable the Brother machine's network interface.
- 8Ink Low
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Correct the Paper Feed to Clear Vertical Lines
- 11The printer status is Offline or Paused.
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Improve poor print quality.
- 14Refill Ink
- 15Set up a Scan to Network Profile
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17Turn Off Memory Receive
- 18(Video) Load A4/Letter paper
- 19Store Incoming Faxes in the Machine's Memory
- 20Load A4, Letter, or Executive Size Paper in Tray #1
- 21What is Brother iPrint&Scan?
- 22Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Check the Print Quality
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26One or more of my colors are not printing (blank).
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Paper Tray not detected/ Paper Tray #1 not detected
- 29Print both sides of paper or a booklet automatically
- 30Load Paper in the Multi-purpose Tray (MP Tray)
- 31(Video) Set up your Brother machine
- 32(Video) Connect telephone line and power cords
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Out of Memory
- 36Reset the Network Settings to Factory Default
- 37Set up your Brother machine on a wireless network.
- 38Clean the Print Head from Your Brother Machine
- 39Add your Brother machine with AirPrint (macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Protect your Brother machine against unauthorised access over the network
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44How to identify your Operating System (OS).
- 45Other Problems
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Telephone Line Interference/VoIP.
- 48Load Envelopes in Paper Tray #1
- 49Printing/ Scanning with a mobile device
- 50Load Photo Paper in Paper Tray #1