FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my BRAdmin or Web Based Management?
- 3Document Jam
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6Cannot Print ##
- 7(Video) Set up your Brother machine
- 8Poor fixing
- 9(Video) Remove Small Scraps of Paper Jammed in the ADF
- 10(Video) Paper is Jammed in the Paper Tray
- 11Wrong Toner or Wrong Toner Cartridge
- 12Protect your Brother machine against unauthorised access over the network
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16I cannot print full-page photos or images using Email Print.
- 17Check the remaining ink or toner level (Linux)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Set Telephone Line Compatibility for Interference and VoIP Systems
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Change the printer driver settings (Windows)
- 23Self-Diagnostic
- 24Cannot Detect
- 25Drum !
- 26(Video) Paper is Jammed in the Back of the Machine
- 27(Video) Paper is Jammed inside the Machine
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 30I cannot print from my computer via USB.
- 31(Video) Paper is Jammed in the MP tray
- 32Lines across the page
- 33What is the default password for my Brother machine?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Add your Brother machine with AirPrint (macOS)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Command List of brscan. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40Control Printer Driver settings (only available for Windows)
- 41Media Type Mismatch or Media Mismatch
- 42Open the Status Monitor (Windows)
- 43Open the Control Panel (For Windows)
- 44Cannot Scan ##
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46No Toner
- 47Toner Low or Prepare New Toner Cartridge
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 50Out of Memory