FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my BRAdmin or Web Based Management?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5Document Jam
- 6(Video) Paper is Jammed in the MP tray
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Protect your Brother machine against unauthorised access over the network
- 9Delete print jobs from the print queue.
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14What is the default password for my Brother machine?
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17Wrong Toner or Wrong Toner Cartridge
- 18(Video) Set up your Brother machine
- 19Drum End Soon
- 20Ghosting images
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 24Delete a network scanner entry. (Linux)
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26I get a TS error when trying to print on a wireless network.
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29(Video) Document is Jammed in the Top of the ADF Unit
- 30How to identify your Operating System (OS).
- 31Cannot Print ##
- 32Size Error DX or Size Error 2-sided
- 33(Video) Paper is Jammed in the 2-sided Tray
- 34Install the optional lower tray
- 35What driver package format is supported by my Linux distribution?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I installed scan-key-tool, but it does not work. (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39"Offline" appears on the Status Monitor. (Windows)
- 40Open the Control Panel (For Windows)
- 41The printer status is Offline or Paused.
- 42Lines across the page
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44Export an address book and import it to another machine
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48Update the Driver or Firmware for your Brother machine
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50I cannot print on a wireless (Wi-Fi) network (Mac)