FAQs & Troubleshooting
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335 Results
- 1Paper is Jammed inside the Machine
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot print using my Brother machine on a wireless network (Mac)
- 4Use voice mail on the same line as my Brother machine.
- 5Document Jam
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9(Video) Replace the Toner Cartridge
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Easy Scan to E-mail
- 13Curled or wavy
- 14Wrinkles or creases
- 15Black toner marks across the page
- 16White lines down the page
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Dial Restriction for Fax sending.
- 19Media Type Mismatch or Media Mismatch
- 20"Offline" appears on the Status Monitor.
- 21How to identify your Operating System (OS).
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23Print on Both Sides of the Paper (Windows®)
- 24(Video) Unpack your Brother machine
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Faint
- 28What is the default password for my Brother machine?
- 29Load Thick Paper in the Paper Tray
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Copy an ID Card
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Manage Your Network Machine Securely Using Web Based Management
- 38Install a Certificate on Your Brother Machine
- 39Create a Self-signed Certificate
- 40What kind of envelopes and labels are recommended for printing?
- 41Unpack your Brother machine
- 42Delete print jobs from the print queue.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Smudges on printed pages (Poor fixing)
- 45White spots or black spots at 94 mm (3.7 in.) intervals
- 46Print a report that will show a listing of faxes I sent and received.
- 47Paper is Jammed in the Paper Tray
- 48Where can I find my Brother machine's serial number?
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I get a TS error when trying to print on a wireless network.