FAQs & Troubleshooting
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251 Results
- 1Jam Rear (With Video Instructions)
- 2I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 3Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4What is Toner Continue Mode?
- 5(Video) Replace Toner
- 6Connect your Brother machine to your mobile device via a wireless router or access point.
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Can I print from or scan to Android™ Smartphone?
- 14(Video) Load A4/Letter paper
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20How to identify your Operating System (OS).
- 21The printer status is Offline or Paused.
- 22Black lines down the page
- 23Set up your Brother machine on a wireless network.
- 24(Video) Unpack your Brother machine
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Print both sides of paper or a booklet automatically
- 27Add your Brother machine with AirPrint (macOS)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Toner Low or Prepare New Toner Cartridge
- 33Load paper in the paper tray
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Document Jam (With Video Instructions)
- 36Jam Inside (With Video Instructions)
- 37Jam Tray (With Video Instructions)
- 38Reset the network settings to the factory default
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Printing/ Scanning with a mobile device
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.