FAQs & Troubleshooting
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245 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6One or more of my colors are not printing (blank).
- 7Wrong Paper Size
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9(Video) Load plain Letter/A4 paper
- 10Load photo paper
- 11Scan a document and e-mail it as an attachment
- 12No Ink Cartridge
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14The text and images on my copies and sent faxes are reversed.
- 15Can I print from or scan to Android™ Smartphone?
- 16What is the recommended paper?
- 17(Video Library) Set up your product
- 18Replace Ink
- 19No Paper Fed
- 20I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 21(Video) Connect the telephone line and power cord
- 22Load paper in the paper tray
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Low Temperature
- 25The printer status is Offline or Paused.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Set up my Brother machine to forward the received faxes to another location.
- 28Improve poor print quality.
- 29Load envelopes
- 30Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 31Ink Absorber Full
- 32High Temperature
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Document Jam/too Long
- 37Add your Brother machine with AirPrint (macOS)
- 38(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Loading paper in the manual feed slot.
- 41Select Receive mode.
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43Configure the Scan to Email Feature (Linux)
- 44When I print images, the quality is not good (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Enable the Brother machine's network interface.
- 49(Video) Load envelopes
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.