FAQs & Troubleshooting
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233 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I print from or scan to Android™ Smartphone?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10Improve poor print quality.
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13What is the recommended paper?
- 14Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16What is Brother iPrint&Scan?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Scan a document and e-mail it as an attachment
- 19Replace Ink
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Scan a document and save the scanned image to a folder on a local or network hard disk
- 22Select Receive mode.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Load paper in the paper tray
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27I am having a issue receiving faxes.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31The text and images on my copies and sent faxes are reversed.
- 32How to identify your Operating System (OS).
- 33Unable to Print 7X
- 34Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36Where is the USB port on the machine?
- 37My Brother machine has no power.
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Cannot Detect Ink Volume
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50What is Brother Web Connect?