FAQs & Troubleshooting
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372 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Paper Jam
- 10Combine multiple scanned documents into a single file with PaperPort™
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The printer status is Offline or Paused.
- 13How do I load paper?
- 14No Ink Cartridge
- 15Replace Ink
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Ink Low
- 21How do I factory reset the network settings?
- 22Document Jam
- 23How do I load envelopes into my machine?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25What is Brother iPrint&Scan?
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Wrong Paper Size
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Printing/ Scanning with a mobile device
- 32Out of Fax Memory
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 42Low Temperature
- 43How do I clear the message "Cannot Detect" from the display?
- 44Cover is Open
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46Print the Network Configuration List
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 50Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.