FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Combine multiple scanned documents into a single file with PaperPort™
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Can I print from or scan to Android™ Smartphone?
- 9When I print, the pages are smudged with ink.
- 10Replace Ink
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13How do I load paper?
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17How do I load envelopes into my machine?
- 18Change the printer driver settings (Windows/macOS)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Can I use voice mail on the same line as my Brother machine?
- 26Document Jam
- 27How do I factory reset the network settings?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30High Temperature
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Paper Jam
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Print the Network Configuration List
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42How do I know which side up my photo paper should be in the tray?
- 43The printer status is Offline or Paused.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Scan a document into PaperPort™ using the TWAIN driver
- 46One or more of my colors are not printing (blank).
- 47Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 48Protect your Brother machine against unauthorised access over the network
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Out of Fax Memory