FAQs & Troubleshooting
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349 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2When I print, the pages are smudged with ink.
- 3Cover is Open
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5No Paper Fed
- 6One or more of my colors are not printing (blank).
- 7I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9How to identify your Operating System (OS).
- 10Ink Absorber Full
- 11What driver package format is supported by my Linux distribution?
- 12I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15No Ink Cartridge
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17How do I load paper?
- 18Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 19How many times will my Brother machine automatically redial a number?
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 22What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 28Paper Jam
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is Brother iPrint&Scan?
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Wrong Paper Size
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37Scan and save a document in PDF format for Macintosh (Scan to File)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44I cannot start ControlCenter4.
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 47Unable to Print 7X
- 48Store a Speed Dial number from my Brother machine's Caller ID History.
- 49Change the printer driver settings (Windows/macOS)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)