FAQs & Troubleshooting
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322 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I use voice mail on the same line as my Brother machine?
- 7I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 8Cover is Open
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12I am having an issue receiving faxes.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I use AirPrint with my Brother machine?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 26Why doesn't the machine answer when receiving a call?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29How do I know which side up my photo paper should be in the tray?
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 34Scan a document using "Scanner and Camera Wizard" in Windows XP
- 35When I print, the pages are smudged with ink. What should I do?
- 36Paper Jam
- 37How do I load envelopes into my machine?
- 38I cannot scan when using SELinux (Security-Enhanced Linux)
- 39Delete a network scanner entry. (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.