FAQs & Troubleshooting
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322 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Cover is Open
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Can I use voice mail on the same line as my Brother machine?
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15I am having an issue receiving faxes.
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23What is Brother iPrint&Scan?
- 24Can I use AirPrint with my Brother machine?
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 28Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 29Why doesn't the machine answer when receiving a call?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 36How do I know which side up my photo paper should be in the tray?
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41When I print, the pages are smudged with ink. What should I do?
- 42Paper Jam
- 43Replace Ink
- 44The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 45How do I load envelopes into my machine?
- 46I cannot scan when using SELinux (Security-Enhanced Linux)
- 47Delete a network scanner entry. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50I cannot print using my Brother machine on a wireless network (Windows)