FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I load envelopes into my machine?
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Stop my Brother machine from automatically redialing a number.
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 15Replace Ink
- 16Why doesn't the machine answer when receiving a call?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm using Windows XP. I cannot scan with the USB cable.
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22Can I use AirPrint with my Brother machine?
- 23Do I need a telephone line to send and receive faxes with my Brother machine?
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25Send a fax
- 26I cannot print from my computer via USB.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Why is it necessary for my machine to go through regular cleaning cycles?
- 30When I print images, the quality is not good (Linux)
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 36I can receive a fax, but cannot receive a telephone call.
- 37When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Scan a document from a Windows XP application
- 40Paper Jam
- 41Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 42I cannot receive a color fax.
- 43When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Delete print jobs from the print queue.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 49Set the Brother machine to prevent public access to certain features.
- 50Locate files scanned with ControlCenter2 (For Macintosh)