FAQs & Troubleshooting
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- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Replace Ink
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Paper Jam
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11Load paper in the paper tray
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13Scan a document and e-mail it as an attachment
- 14What is Brother iPrint&Scan?
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18One or more of my colors are not printing (blank).
- 19Load envelopes
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21What driver package format is supported by my Linux distribution?
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Document Jam/too Long
- 26What is the recommended paper?
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33What is AirPrint?
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Unable to Scan AX
- 36Change the printer driver settings (Windows/macOS)
- 37Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Use voice mail on the same line as my Brother machine.
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Add your Brother machine with AirPrint (macOS)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 48Wrong Ink Color
- 49Cannot Detect Ink Volume
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.