FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Paper Jam
- 5Replace Ink
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Can I print from or scan to Android™ Smartphone?
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 14Load paper in the paper tray
- 15Scan a document and e-mail it as an attachment
- 16One or more of my colors are not printing (blank).
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18What is Brother iPrint&Scan?
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Document Jam/too Long
- 21Improve poor print quality.
- 22Load envelopes
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Cannot Detect Ink Volume
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Change the printer driver settings (Windows/macOS)
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30What is AirPrint?
- 31Cannot Detect
- 32Cover is Open
- 33Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 34What driver package format is supported by my Linux distribution?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Wrong Ink Color
- 39Paper tray not detected/ Paper tray #2 not detected
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Install Starter Ink
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Unable to Scan AX
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Ink Absorber Full
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Set up my Brother machine to forward the received faxes to another location.
- 49Wrong Paper Size
- 50Out of Memory