FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7The printer status is Offline or Paused.
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Manual Feed
- 10Toner specks
- 11(Video) Paper is Jammed inside the Machine
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14(Video) Document is Jammed in the Top of the ADF Unit
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17What is the default password for my Brother machine?
- 18I cannot print full-page photos or images using Email Print.
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20(Video) Paper is Jammed in the Output Paper Tray
- 21Cartridge Error
- 222-sided Disable or 2-sided Disabled
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 24Out of Memory
- 25Drum End Soon
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27I cannot print using my Brother machine on a wired network (Windows/macOS)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30(Video) Remove Small Scraps of Paper Jammed in the ADF
- 31Control Printer Driver settings (only available for Windows)
- 32Enable the Brother machine's network interface.
- 33Install the Brother Mobile Connect application (for mobile device)
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Drum !
- 36What driver package format is supported by my Linux distribution?
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39(Video) Set up your Brother machine
- 40I cannot scan via network.
- 41Document Jam
- 42Lines across the page
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Add your Brother machine with AirPrint (macOS)
- 45Export an address book and import it to another machine
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Delete a network scanner entry. (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49(Video) Document is Jammed under the Document Cover
- 50Media Type Mismatch or Media Mismatch