FAQs & Troubleshooting
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211 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Pre-Required Procedures (Linux)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7Delete print jobs from the print queue.
- 8Change the printer driver settings (Windows/macOS)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How to identify your Operating System (OS).
- 19Functions supported in the Windows 7 built-in drivers
- 20What is the BRAdmin Professional software used for?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23The paper is skewed when it's printed.
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 26What is a "Generic PCL Driver"?
- 27Can I print from DOS applications?
- 28I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 36How do I install additional memory?
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38Configure and use the Scan Key Tool (Linux)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40I cannot print from my computer via USB.
- 41Check the IP addresses of your PC and the Brother machine
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45I cannot print with Windows Vista 64bit.
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 47Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 48My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50Can I reduce the size of a received fax on this machine?