FAQs & Troubleshooting
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211 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What driver package format is supported by my Linux distribution?
- 3Pre-Required Procedures (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Change the printer driver settings (Windows/macOS)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Delete print jobs from the print queue.
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How to identify your Operating System (OS).
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Functions supported in the Windows 7 built-in drivers
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23What is the BRAdmin Professional software used for?
- 24I'm using Macintosh®. What are the settings in the Scanner window used for?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The paper is skewed when it's printed.
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 30What is a "Generic PCL Driver"?
- 31Can I print from DOS applications?
- 32I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 33How do I install additional memory?
- 34I cannot scan when using SELinux (Security-Enhanced Linux)
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36Configure and use the Scan Key Tool (Linux)
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40Can I reduce the size of a received fax on this machine?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45I cannot print from my computer via USB.
- 46Check the IP addresses of your PC and the Brother machine
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)