FAQs & Troubleshooting
![]() |
Popular |
212 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 3How to identify your Operating System (OS).
- 4The paper is skewed when it's printed.
- 5Print on both sides of the paper.
- 6I'm using Macintosh. What is the PreScan option used for?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9The printer status is Offline or Paused.
- 10I cannot print with Windows Vista 64bit.
- 11Pre-Required Procedures (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 16Can I print from DOS applications?
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18What is a "Generic PCL Driver"?
- 19Why doesn't the machine answer when receiving a call?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 23All print jobs are aborted and nothing is printed. (Linux)
- 24I cannot print from my computer via USB.
- 25Why does the display read "Cover Open"?
- 26Where can I find the serial number for my unit?
- 27When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Functions supported in the Windows 7 built-in drivers
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Why are my sent faxes always received with a black vertical line down the page?
- 34Can I confirm that the FAX was sent correctly?
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36I installed scan-key-tool, but it does not work. (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38Command List of brscan. (Linux)
- 39Scan a document from the Windows Vista Photo Gallery
- 40I am experiencing problems receiving faxes. What can I do?
- 41I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 42How do I clear the message "MFC is Busy" or "Connect Failure"?
- 43When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 44When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)