FAQs & Troubleshooting
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286 Results
- 1Printouts have toner specks.
- 2Printouts have wrinkles or creases.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 5"Paper Jam B" error appears on the LCD. What should I do?
- 6How do I install the Optional Lower Tray Unit?
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8Vertical black lines or streaks appear on the printout.
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16How do I reset the printer settings to the default settings?
- 17Can I confirm that the FAX was sent correctly?
- 18Printouts are faint.
- 19How can I activate/deactivate the Toner Save Mode?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22I can print but cannot scan via network. (For Windows)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 26"Document Jam" error appears on the LCD. What should I do?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Can I print from DOS applications?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40Uninstall printer drivers (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45Check the IP addresses of your PC and the Brother machine
- 46Scan and save a document in PDF format (Scan to File)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50How do I replace the OPC belt cartridge?