FAQs & Troubleshooting
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298 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2How can I activate/deactivate the Toner Save Mode?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I reset the printer settings to the default settings?
- 6Color around the edge of printing is incorrect.
- 7I'm using Macintosh. What is the PreScan option used for?
- 8Dirty spots are printed.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12Why doesn't the machine answer when receiving a call?
- 13What driver package format is supported by my Linux distribution?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15Printouts have toner specks.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 18Printouts have wrinkles or creases.
- 19I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22How to identify your Operating System (OS).
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 25White streaks or bands appears down the page.
- 26Printouts are faint.
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 28The image is ghosted.
- 29Toner smears when rubbed.
- 30Vertical black lines or streaks appear on the printout.
- 31Nothing is printed on the page or some colors are missing.
- 32How do I replace the transfer roller?
- 33Scan a document in Mac OS X 10.7.
- 34Scan a document in Mac OS X 10.6.
- 35Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38Why doesn't my Brother machine have a dial tone?
- 39I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 40Why do paper jams occur when feeding envelopes?
- 41Scan a document into PaperPort® using the WIA driver.
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45My FAX/MFC will not Dial. Why?
- 46How do I lock the control panel settings?
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48Can I print from or scan to Android™ Smartphone?
- 49I can print but cannot scan via network. (For Macintosh)
- 50I can print but cannot scan via network. (For Windows)