FAQs & Troubleshooting
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- 1I keep getting the error message "Authenticate Err (Authentication error)".
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3Adjust color settings by using the custom setting in the printer driver
- 4Easy Scan to E-mail
- 5Configure and use the Scan to E-mail Server feature.
- 6White streaks or bands down the page
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How to identify your Operating System (OS).
- 10Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 11Color misregistration
- 12Wrinkle
- 13Replace WT (waste toner) Box
- 14Replace Drum
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Cartridge Error
- 20The printer status is Offline or Paused.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Jam 2-sided
- 23Load paper in the paper tray
- 24Nothing is printed on the page
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Configure a cover page for PC-FAX.
- 27Size mismatch
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Use voice mail on the same line as my Brother machine.
- 33Jam Tray 1 or Jam Tray
- 34Colors are light or faint on the whole page.
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Printing/ Scanning with a mobile device
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41How do I know which receive mode to select?
- 42No Belt Unit
- 43Belt End Soon
- 44Carry out calibration to improve the color density
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Clean the LED head
- 48Scan a document from a Windows XP application
- 49Print the received faxes that are stored in memory. (Fax Storage)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)