FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I keep getting the error message "Authenticate Err (Authentication error)".
- 4Can I print from or scan to Android™ Smartphone?
- 5Replace WT (waste toner) Box
- 6Replace Drum
- 7Jam Rear
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Jam Manual Feed
- 11The printer status is Offline or Paused.
- 12The color of your printouts is not what you expected
- 13Replace Toner
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15Replace Belt
- 16Colored lines across the page
- 17No Tray
- 18Drum Error (Drum!)
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Document Jam
- 21Jam Tray 1 or Jam Tray
- 22Turn the Toner Save Mode on or off.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24How to identify your Operating System (OS).
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Adjust color settings by using the custom setting in the printer driver
- 30Jam Inside
- 31Log Access Error
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Change the printer driver settings (Windows/macOS)
- 34Cartridge Error
- 35WT Box End Soon
- 36Print on both sides of the paper (2-sided/duplex Printing).
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Configure and use the Scan to E-mail Server feature.
- 39Delete print jobs from the print queue.
- 40Printing/ Scanning with a mobile device
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44No Belt Unit
- 45Replace PF Kit xx
- 46No Waste Toner
- 47No Paper
- 48Size Error DX or Size Error 2-sided
- 49Size mismatch
- 50Out of Memory