FAQs & Troubleshooting
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334 Results
- 1White spots or black spots at 3.7 in. (94 mm) intervals
- 2Scan and save a document in PDF format (Scan to File)
- 3White lines down the page
- 4All black
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The printer status is Offline or Paused.
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I use AirPrint with my Brother machine?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I am having a problem receiving faxes.
- 14Gray background
- 15Black lines down the page
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I print from or scan to Android™ Smartphone?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 20I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 21Wrinkles or creases
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Pre-Required Procedures (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31Toner specks
- 32Line across the page
- 33Faint
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37Scan a document from a Windows Vista application
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 41What is Brother iPrint&Scan?
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Open the "Scanners and Cameras" and Properties.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47I keep getting the error message "Authenticate Err (Authentication error)".
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50How do I adjust my Brother machine's tray use for copying, faxing, and printing?