FAQs & Troubleshooting
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305 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Can I print from or scan to Android™ Smartphone?
- 4What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 5Delete print jobs from the print queue.
- 6I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I am having a problem receiving faxes. What can I do?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12The printer status is Offline or Paused.
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I am asked to enter a password when starting the Remote Setup application. What is the password?
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18How many copies can I make when I sort multiple copies using the ADF?
- 19What kind of memory can I use?
- 20Confirm that a FAX I sent was received correctly
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22How do I clear the "Awaiting Redial" message?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Configure and use the Scan Key Tool (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Supported models of Universal Printer Driver for PCL
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 37Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 38My envelopes are jamming. What can I do?
- 39The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 40How do I clear the message "Document Jam" from the display?
- 41When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I print from DOS applications?
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46Can I buy any MICR toner?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)