FAQs & Troubleshooting
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222 Results
- 1Pre-Required Procedures (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What is a "Generic PCL Driver"?
- 4Delete print jobs from the print queue.
- 5I'm using Macintosh. What is the PreScan option used for?
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 9I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 10Do I need a telephone line to send and receive faxes with my Brother machine?
- 11I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14I cannot print from my computer via USB.
- 15Scan a document from a Windows XP application
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17How do I factory reset the print server?
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I can print but cannot scan via network. (For Macintosh)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26Print on both sides of a page. (2-sided/Duplex)
- 27Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 30Configure and use the Scan Key Tool (Linux)
- 31Scan using XSane or GIMP (Linux)
- 32Print command (LPR) (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34What is the Network Shared printing?
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40Check the IP addresses of your PC and the Brother machine
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 47When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50What kind of memory can I use?