FAQs & Troubleshooting
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222 Results
- 1How to identify your Operating System (OS).
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 4Configure and use PC-FAX (CUPS) (Linux)
- 5Does NC-2200w work with Windows Vista?
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8Configure scan settings without administrator privileges (Linux)
- 9Change the printer driver settings (Windows/macOS)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 14When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 15Configure the Scan to Email Feature (Linux)
- 16How do I configure fax forward to e-mail?
- 17The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Cannot print after a Windows 10 update (June 2020)
- 20To install the printer driver easily using a tool. (Linux)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I cannot print from my computer via network. (For Macintosh)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Functions supported in the Windows 7 built-in drivers
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31What is a "Generic PCL Driver"?
- 32I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I install additional memory?
- 35Print the Network Configuration page
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39Windows 10 Support Information
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42I cannot print from my computer via USB.
- 43I can print but cannot scan via network. (For Macintosh)
- 44I can print but cannot scan via network. (For Windows)
- 45Check the IP addresses of your PC and the Brother machine
- 46Verify if the Brother machine has a dial tone
- 47I cannot scan via USB. (Mac OS X)
- 48Scan a document from the Windows Vista Photo Gallery
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)