FAQs & Troubleshooting
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291 Results
- 1I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 4I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 5Can I set my Brother machine to forward the faxes I receive to another location?
- 6Configure and use PC-FAX (CUPS) (Linux)
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8How to identify your Operating System (OS).
- 9Scan from the Brother iPrint&Scan application using Windows Phone.
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 14Scan and save a document in PDF format (Scan to File)
- 15I am experiencing problems sending a fax, what can I do?
- 16I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 17Replace the toner cartridge
- 18Send a fax using PC-FAX with LPD/LPRng (Linux)
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What is Brother iPrint&Scan?
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 27I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Scan a document from a Windows XP application
- 30How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 31The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 32Confirm that a FAX I sent was received correctly
- 33The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 34How do I know the current network configuration?
- 35Configure scan settings without administrator privileges (Linux)
- 36Pre-Required Procedures (Linux)
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Discover the MAC address of the Brother network card
- 48Change the printer driver settings (Windows/macOS)
- 49Windows 7 Support Information
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.