FAQs & Troubleshooting
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293 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 3Pre-Required Procedures (Linux)
- 4I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 7How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 8Confirm that a FAX I sent was received correctly
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Which E-mail packages are compatible with ControlCenter3?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17How do I clear the message "Document Jam" from the display?
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Cannot print after a Windows 10 update (June 2020)
- 22Use the Universal Printer Driver for PCL
- 23What is Brother iPrint&Scan?
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 34I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36What is a "Generic PCL Driver"?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 40I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Supported models of Universal Printer Driver for PCL
- 50Do I need a telephone line to send and receive faxes with my Brother machine?