FAQs & Troubleshooting
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222 Results
- 1Does NC-2200w work with Windows Vista?
- 2Can I print from or scan to Android™ Smartphone?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I cannot send a fax using PC-FAX (Windows 10)
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 10Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The paper is skewed when it's printed.
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Important points for specifying the scan area (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Scan an image and insert it in a Windows XP application
- 24Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26How do I improve the copy or fax quality?
- 27Can I confirm that the FAX was sent correctly?
- 28Can I reduce the size of a received fax on this machine?
- 29Can I print from DOS applications?
- 30Print the Network Configuration page
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 35Uninstall the scanner driver. (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Pre-Required Procedures (Linux)
- 39What is the Network Shared printing?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I can print but cannot scan via network. (For Macintosh)
- 42I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 43Why does the display read "Cover Open"?
- 44How can I clear the "PLS OPEN COVER" error message on LCD?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)