FAQs & Troubleshooting
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348 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Curled
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Curled (video instructions available)
- 7Print Unable
- 8Hollow print
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10MANUAL FEED
- 11REPLACE DRUM
- 12What driver package format is supported by my Linux distribution?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17Wrinkles or creases
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21How to identify your Operating System (OS).
- 22Black toner marks across the page
- 23Reset the network settings to the factory default (video instructions).
- 24Replace Toner
- 25Black lines down the page
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Can I print from or scan to Android™ Smartphone?
- 29Store numbers on my Brother machine for easy dialing from the PC.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Can I use voice mail on the same line as my Brother machine?
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35Poor fixing
- 36Jam Rear
- 37Ghost
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Configure a cover page for PC-FAX.
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41Store numbers on my Brother machine for easy dialing from the control panel.
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49The printer status is Offline or Paused.
- 50Clean the paper pick-up roller (video instructions available)