FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4Why doesn't the machine answer when receiving a call?
- 5Cannot print after a Windows 10 update (June 2020)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Pre-Required Procedures (Linux)
- 10Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12The printer status is Offline or Paused.
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20What is the maximum number of recipients when broadcasting a fax?
- 21Can I print from or scan to Android™ Smartphone?
- 22How do I make my faxed documents lighter or darker? (Fax Contrast)
- 23How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27How do I log on as a restricted user when the Secure Function Lock feature is turned ON?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Scan and save a document in PDF format (Scan to File)
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44Can I use voice mail on the same line as my Brother machine?
- 45How do I clean white or black spots on printed documents?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49Command List of brscan. (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)