FAQs & Troubleshooting
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296 Results
- 1How can I change the print resolution?
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Change the printer driver settings (Windows/macOS)
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Does NC-2200w work with Windows Vista?
- 9How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13Configure and use PC-FAX (CUPS) (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Delete print jobs from the print queue.
- 16"Paper Jam Tray" error appears on the LCD. What should I do?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18Configure the Scan to Email Feature (Linux)
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Protect your Brother machine against unauthorised access over the network
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26What is a "Generic PCL Driver"?
- 27How do I know the current network configuration?
- 28I can print but cannot scan via network. (For Windows)
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot print from my computer via network. (For Macintosh)
- 36The printer status is Offline or Paused.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 41My Brother machine misfeeds paper.
- 42I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 46Why doesn't the machine answer when receiving a call?
- 47What does "COMM.ERROR" on the LCD display mean?
- 48I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Scan using XSane or GIMP (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)