FAQs & Troubleshooting
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251 Results
- 1CARTRIDGE ERROR
- 2Curled (video instructions available)
- 3Drum Error (Drum!)
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 6Black toner marks across the page
- 7Replace Toner
- 8Page skewed
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Check Connection
- 11Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 12TONER ENDED
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Toner specks
- 15JAM TRAY 1
- 16Gray background
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19Scan Unable
- 20Configure a cover page for PC-FAX.
- 21Clean the paper pick-up roller (video instructions available)
- 22Scan a document and open the scanned image with a graphics application (For Windows)
- 23Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Drum Stop
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Poor fixing
- 28Out of Memory
- 29JAM INSIDE
- 30Turn the Toner Save mode on or off
- 31Black lines down the page
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Uninstall the scanner driver. (Linux)
- 34When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43What is the maximum number of recipients when broadcasting a fax?
- 44Scan a text document and convert it into a text file (For Windows)
- 45I cannot print from my computer via USB.
- 46NO TONER
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Scan and save a document in PDF format for Windows (Scan to File)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?