FAQs & Troubleshooting
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225 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Locate files scanned with ControlCenter3 (For Windows)
- 6How do I clean white or black spots on printed documents?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8How to identify your Operating System (OS).
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15What is the recommended paper?
- 16Configure and use the Scan Key Tool (Linux)
- 17Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 18How do I clean the scanner to improve the copy or fax quality?
- 19"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21"Offline" appears on the Status Monitor.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Cancel a fax job waiting in my Brother machine's memory.
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27What is Distinctive Ring and how do I program it?
- 28Why doesn't the machine answer when receiving a call?
- 29Can I confirm that the FAX was sent correctly?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 38Cancel a fax that is currently being sent from my Brother machine.
- 39Configure a cover page for PC-FAX.
- 40Send a PC-FAX
- 41How do I make my faxed documents lighter or darker? (Fax Contrast)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44I am using Windows. When I print a document, the printed page is blank. What should I do?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Store numbers on my Brother machine for easy dialing.
- 47Scan an image and insert it in a Windows XP application
- 48Scan a document from a Windows Vista application
- 49Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 50How do I clean the laser scanner window?