FAQs & Troubleshooting
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292 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4Scan and save a document in PDF format (Scan to File)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8Can third party ink be used to refill the ink cartridges?
- 9Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 10I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14I cannot scan via USB. (Mac OS X)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Where can I get FaceFilter Studio and what can I do with this application?
- 18Is my Brother machine compatible with Windows Vista?
- 19Windows 10 Support Information
- 20I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to identify your Operating System (OS).
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26The edge of glossy paper is smudged.
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28Can I print a report that will show all of my Speed Dial and Group numbers?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30What is the BRAdmin Professional software used for?
- 31How do I load paper?
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34What driver package format is supported by my Linux distribution?
- 35The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Open the Status Monitor
- 38I cannot print from my computer via USB.
- 39Can I use voice mail on the same line as my Brother machine?
- 40One or more of my colors are not printing (blank). What can I do?
- 41Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I am experiencing problems sending a fax.
- 44Improve poor print quality.
- 45I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 48Scan using XSane or GIMP (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)