FAQs & Troubleshooting
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304 Results
- 1Can I set my Brother machine to forward the faxes I receive to another location?
- 2When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 3I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 4I cannot pull the paper tray out of my machine. What can I do?
- 5How do I know which side up my photo paper should be in the tray?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 9"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 10Where is the USB port on the machine?
- 11Can I confirm that the FAX was sent correctly?
- 12The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 13Uninstall the drivers (Windows)
- 14Configure the Scan to Email Feature (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 17How do I replace the Ink Cartridge?
- 18Clear the message "Awaiting Redial"
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Protect your Brother machine against unauthorised access over the network
- 23How to identify your Operating System (OS).
- 24How many times will my Brother machine automatically redial a number?
- 25How do I clear Machine Error 46?
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 32How do I load paper?
- 33Configure and use the Scan Key Tool (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36Why does the "No Response/Busy" message appear on my Brother machine?
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43I cannot make borderless prints.
- 44Delete the faxes stored in my Brother machine's memory.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47When I print photos, the color quality is not good.
- 48How do I set a password on my Brother network card?
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 50I cannot feed the paper from the Photo Paper Tray.