FAQs & Troubleshooting
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347 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7I cannot make borderless prints.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10When I make a copy the image or text is cut off. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Pre-Required Procedures (Linux)
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan and save a document in PDF format (Scan to File)
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Can I use voice mail on the same line as my Brother machine?
- 21Replace Ink
- 22Why doesn't the machine answer when receiving a call?
- 23When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28What is Brother iPrint&Scan?
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45What is Distinctive Ring and how do I program it?
- 46What is the BRAdmin Professional software used for?
- 47Print the Network Configuration List
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?