FAQs & Troubleshooting
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- 1When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 6Why can't I print when an ink cartridge is empty?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9When I print, the pages are smudged with ink. What should I do?
- 10The downloaded driver's name is different from my machine's name. (Linux)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17How do I factory reset the print server?
- 18How do I know the current network configuration?
- 19Scan a document in Mac OS X 10.6.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Pre-Required Procedures (Linux)
- 23Delete print jobs from the print queue.
- 24How to identify your Operating System (OS).
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27Does NC-2200w work with Windows Vista?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33What is the BRAdmin Professional software used for?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 36Command List of brscan. (Linux)
- 37How do I make a copy on my Brother machine?
- 38After I installed Sun JavaVM, some applications will not work correctly.
- 39Uninstall the scanner driver. (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Verify the Brother machine connected to the Wired Network (For Macintosh)
- 43Discover the MAC address of the Brother network card
- 44The edge of glossy paper is smudged.
- 45Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.