FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2The edge of glossy paper is smudged.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I know which side up my photo paper should be in the tray?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8Can I use voice mail on the same line as my Brother machine?
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 11Which E-mail packages are compatible with ControlCenter3?
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 24Pre-Required Procedures (Linux)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Verify the Brother machine connected to the Wired Network (For Windows)
- 27What is the Network Shared printing?
- 28I cannot print from my computer via USB.
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Scan and save a document in PDF format (Scan to File)
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 35One or more of my colors are not printing (blank). What can I do?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Delete print jobs from the print queue.
- 49Verify the Brother machine connected to the Wired Network (For Macintosh)
- 50I cannot make borderless prints.