FAQs & Troubleshooting
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283 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2The printer status is Offline or Paused.
- 3Can I use voice mail on the same line as my Brother machine?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12How to identify your Operating System (OS).
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16How do I clear the message "PAPER JAM" from the display?
- 17I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 18I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Scan and save a document in PDF format (Scan to File)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 28When I print images, the quality is not good (Linux)
- 29Configure scan settings without administrator privileges (Linux)
- 30Send a fax using PC-FAX with LPD/LPRng (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Delete print jobs from the print queue.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Discover the MAC address of the Brother network card
- 41The edge of glossy paper is smudged.
- 42I can print but cannot scan via network. (For Mac)
- 43I can print but cannot scan via network. (For Windows)
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47Can I set my Brother machine to forward the faxes I receive to another location?
- 48When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?