FAQs & Troubleshooting
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284 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The printer status is Offline or Paused.
- 5When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Configure the Scan to Email Feature (Linux)
- 10Can I set my Brother machine to forward the faxes I receive to another location?
- 11Which E-mail packages are compatible with ControlCenter3?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 15What driver package format is supported by my Linux distribution?
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17Pre-Required Procedures (Linux)
- 18Windows 10 Support Information
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20What is the Network Shared printing?
- 21Can I print from or scan to Android™ Smartphone?
- 22I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24How do I start ControlCenter3?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29When I print images, the quality is not good (Linux)
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Send a PC-FAX
- 35How do I clear Machine Error 46?
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 41I cannot feed the paper from the Photo Paper Tray.
- 42What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47What kind of Media Adapter can I use?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49How do I clear the message "PAPER JAM" from the display?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)