FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4When I print, the pages are smudged with ink. What should I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6How do I clear Machine Error 46?
- 7Can third party ink be used to refill the ink cartridges?
- 8I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Why doesn't the machine answer when receiving a call?
- 11My FAX/MFC will not Dial. Why?
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17I am having issues with the paper feed. What can I do?
- 18Can I reduce the size of a received fax on this machine?
- 19What is the BRAdmin Professional software used for?
- 20I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33What kind of Media Adapter can I use?
- 34How do I know which receive mode to select?
- 35What is Distinctive Ring and how do I program it?
- 36Can I confirm that the FAX was sent correctly?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40Open the Control Panel (For Windows)
- 41How do I clear the message "MFC is Busy" or "Connect Failure"?
- 42Pre-Required Procedures (Linux)
- 43Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 44Can I print from or scan to Android™ Smartphone?
- 45The edge of glossy paper is smudged.
- 46Scan and save a document in PDF format (Scan to File)
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50Can I use voice mail on the same line as my Brother machine?