FAQs & Troubleshooting
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- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2How many times will my Brother machine automatically redial a busy number?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 5My FAX/MFC will not Dial. Why?
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7Why can't I print when an ink cartridge is empty?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Discover the MAC address of the Brother network card
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 24What driver package format is supported by my Linux distribution?
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Pre-Required Procedures (Linux)
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The printer status is Offline or Paused.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 33When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 34Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 35I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 36One or more of my colors are not printing (blank). What can I do?
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 41Why doesn't the machine answer when receiving a call?
- 42Can I confirm that the FAX was sent correctly?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44What is the BRAdmin Professional software used for?
- 45How do I print on an envelope?
- 46Can I still receive faxes or calls when the machine is switched off?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)