FAQs & Troubleshooting
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280 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What driver package format is supported by my Linux distribution?
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10I installed scan-key-tool, but it does not work. (Linux)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15Delete a network scanner entry. (Linux)
- 16The LCD displays an error code (number). What does it mean?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print from or scan to Android™ Smartphone?
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Does NC-2200w work with Windows Vista?
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27Can I confirm that the FAX was sent correctly?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30How do I print on an envelope?
- 31Can I still receive faxes or calls when the machine is switched off?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 34Print command (cupswrapper) (Linux)
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The edge of glossy paper is smudged.
- 39Change the printer driver settings (Windows/macOS)
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46Scan a document from a Windows Vista application
- 47I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 48When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50Clear the paper jam or printer jam.