FAQs & Troubleshooting
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172 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2What driver package format is supported by my Linux distribution?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6The printer status is Offline or Paused.
- 7Pre-Required Procedures (Linux)
- 8Delete print jobs from the print queue.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I cannot print from my computer via USB.
- 12Change the printer driver settings (Windows/macOS)
- 13Functions supported in the Windows 7 built-in drivers
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16Print command (LPR) (Linux)
- 17How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 18I cannot scan via USB. (Mac OS X)
- 19Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 23"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 26Scan using XSane or GIMP (Linux)
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Important points for specifying the scan area (Linux)
- 34Configure scan settings without administrator privileges (Linux)
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38How to identify your Operating System (OS).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40What is the Network Shared printing?
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 43When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 44Scan a document in Windows 8 and Windows 10.
- 45Scan a document from a Windows XP application
- 46When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)