FAQs & Troubleshooting
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226 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5Can I still receive faxes or calls when the machine is switched off?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Why doesn't the machine answer when receiving a call?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9The edge of glossy paper is smudged.
- 10How do I clear Machine Error 46?
- 11The keys on the control panel do not respond.
- 12How do I improve my Brother machine's copy quality?
- 13What driver package format is supported by my Linux distribution?
- 14When I scan a document using ControlCenter, the scanned file size is too big.
- 15Scan and save a document in PDF format (Scan to File)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 20How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 21How do I print envelopes?
- 22I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 23Can I print directly onto DVDs or CDs?
- 24Change the user interface of ControlCenter3
- 25Clear the message "Awaiting Redial"
- 26Pre-Required Procedures (Linux)
- 27How do I know which side up my photo paper should be in the tray?
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Why doesn't my Brother machine have a dial tone?
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32One or more of my colors are not printing (blank). What can I do?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34What is Distinctive Ring and how do I program it?
- 35I'm using Windows and the print speed is too slow. What can I do?
- 36Configure scan settings without administrator privileges (Linux)
- 37Verify if the Brother machine has a dial tone
- 38How do I send (broadcast) a fax to more than one number?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 41What is the "Station ID" and how do I set it?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Configure the Scan to Email Feature (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46Windows 10 Support Information
- 47Delete print jobs from the print queue.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50How to identify your Operating System (OS).