FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3One or more of my colors are not printing (blank). What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I print, the pages are smudged with ink. What should I do?
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17I can receive a fax, but cannot receive a telephone call.
- 18When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 19When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 20How do I improve my Brother machine's copy quality?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Uninstall Scan-key-tool. (Linux)
- 23Pre-Required Procedures (Linux)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I cannot make borderless prints.
- 26How to identify your Operating System (OS).
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Can I program my Brother machine to forward the faxes I receive to another location?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Uninstall the drivers (Windows)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37When printing from my Apple Mac OS X, the print is coming out mirrored.
- 38The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 39How do I store received faxes into memory? (Fax Storage)
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41When I print images, the quality is not good (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Windows 10 Support Information
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Locate files scanned with ControlCenter2 (For Macintosh)