FAQs & Troubleshooting
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252 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8I am having issues with the paper feed. What can I do?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10How do I print on an envelope?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 18I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 19How do I adjust the number of times my Brother machine rings before it answers?
- 20I cannot print from my computer via network. (For Windows)
- 21The printer status is Offline or Paused.
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Does NC-2200w work with Windows Vista?
- 26What is Distinctive Ring and how do I program it?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31I can print but cannot scan via network. (For Windows)
- 32I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 33When I print images, the quality is not good (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 48"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50After I installed Sun JavaVM, some applications will not work correctly.