FAQs & Troubleshooting
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257 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3Delete print jobs from the print queue.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 7Paper Jam
- 8What is Distinctive Ring and how do I program it?
- 9Why doesn't the machine answer when receiving a call?
- 10How do I load envelopes into my machine?
- 11I cannot send a fax using PC-FAX (Windows 10)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Can I print from or scan to Android™ Smartphone?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 19Can third party ink be used to refill the ink cartridges?
- 20Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Send a fax using PC-FAX with LPD/LPRng (Linux)
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Improve poor print quality.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I cannot make borderless prints.
- 28Configure a cover page for PC-FAX.
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Scan and save a document in PDF format (Scan to File)
- 32The print speed is very slow when I use XML Paper Specification Printer Driver.
- 33Change the user interface of ControlCenter3
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36One or more of my colors are not printing (blank). What can I do?
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Set the date and time
- 39Replace Ink
- 40Can I confirm that the FAX was sent correctly?
- 41I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 42Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47Open the Status Monitor
- 48Open the "Scanners and Cameras" and Properties.
- 49The ink cartridges run out very quickly. Is there any reason for that?
- 50When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.