FAQs & Troubleshooting
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257 Results
- 1Replace Ink
- 2I cannot send a fax using PC-FAX (Windows 10)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colors are not printing (blank). What can I do?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Pre-Required Procedures (Linux)
- 14Send a fax
- 15How do I know which side up my photo paper should be in the tray?
- 16Paper Jam
- 17When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20How to identify your Operating System (OS).
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Forward a fax to another fax machine when my machine has a mechanical problem.
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Install PaperPort™ 12SE / 14SE onto Windows 10.
- 46Do I need a telephone line to send and receive faxes with my Brother machine?
- 47I cannot print from my computer via USB.
- 48Can I change the amount of time my Brother machine stays in each mode?
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?