FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2Where is the USB port on the machine? I can't find it on the back of the unit.
- 3Pre-Required Procedures (Linux)
- 4How do I clear Machine Error 46?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Configure and use the Scan Key Tool (Linux)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 17Is there any way to reduce Ink consumption?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The downloaded driver's name is different from my machine's name. (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan and save a document in PDF format (Scan to File)
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 29One or more of my colors are not printing (blank). What can I do?
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31Can I print a report that will show a listing of faxes I sent and received?
- 32Is there any way to view how much ink is remaining?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42Open the "Scanners and Cameras" and Properties.
- 43Change the printer driver settings (Windows/macOS)
- 44Functions supported in the Windows 7 built-in drivers
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46I can print but cannot scan via network. (For Macintosh)
- 47I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 48Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 49Can I print using only the black ink cartridge when the Color cartridges have run out?
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.