FAQs & Troubleshooting
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213 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam Tray
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7(Video) Unpack your Brother machine
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Replace Toner
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Enable the Brother machine's network interface.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Printing/ Scanning with a mobile device
- 14The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20No Toner
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Receive faxes on the computer for Windows (PC-FAX Receive)
- 25I cannot scan via USB. (Mac OS X)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Document Jam
- 29Jam Inside
- 30Turn the Toner Save mode on or off
- 31Black lines down the page
- 32Configure and use the Scan Key Tool (Linux)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Discover the MAC address of the Brother network card
- 38Change the printer driver settings (Windows/macOS)
- 39TONER ENDED
- 40I can print but cannot scan via network. (For Mac)
- 41Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Scan a document in Mac OS X 10.7.
- 44Drum !
- 45Drum End Soon
- 46Uninstall the drivers. (macOS 13 or greater)
- 47Confirm that a FAX I sent was received correctly.
- 48What is the BRAdmin Professional software used for?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)