FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2How to uninstall the printer driver and software
- 3How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 4I cannot print.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (P-touch Editor5.3 for Mac)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 10How to identify your Operating System (OS) for Windows or Mac
- 11Where can I find my Brother printer's serial number?
- 12I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 13How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 14How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 15How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 16Printing is not possible. (P-touch Editor 5.0 for Mac)
- 17The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21I got an error while installing the printer driver. (Linux®)
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23How to open the Devices and Printers window
- 24(Video) Small characters or thin lines are printed faintly.
- 25Can I directly operate my printer from a self-developed application software and print a label?
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 28How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 29Print free-length labels with the set length (Linux®)
- 30Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 31When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 32"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34The print is horizontally compressed and not shaped correctly.
- 35How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 36A data transmission error appears on the computer when trying to print a label.
- 37How do I install/change the label roll?
- 38How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 39My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 40The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.
- 41How do I use a template? (P-touch Editor 5.0 for Mac)
- 42The printing has poor quality, white lines or streaks.
- 43Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 44I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 45I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 46Installing the LPR driver and CUPS wrapper driver (Linux®)
- 47Uninstalling the printer drivers (Linux®)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50Error messages do not appear when using the USB connection of my printer.