FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Replace the Toner Cartridge
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8What is Brother iPrint&Scan?
- 9Paper is Jammed inside the Machine
- 10Reset the Network Settings to the Factory Settings
- 11(Video) Set up your Brother machine
- 12Replace Drum
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Toner Low or Prepare New Toner Cartridge
- 19Paper is Jammed in the 2-sided Tray
- 20Paper is Jammed in the Paper Tray
- 21Jam MP Tray
- 22Check the remaining ink or toner level (Linux)
- 23Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25Print on Both Sides of the Paper (Macintosh)
- 26Print as a Poster (Windows®)
- 27(Video) Unpack your Brother machine
- 28I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Paper is Jammed in the Back of the Machine
- 31Set up your Brother machine on a wireless network.
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33How to identify your Operating System (OS).
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Configure the Store Print Log to Network Settings Using Web Based Management
- 37(Video) Connect the cord
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 402-sided Disabled
- 41The printer status is Offline or Paused.
- 42Print both sides of paper or a booklet automatically
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 44Print the Network Configuration Report
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48(Video) Update the Driver or Firmware for your Brother machine
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray