FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the Paper Tray
- 3Delete print jobs from the print queue.
- 4(Video) Paper is Jammed in the Back of the Machine
- 5The scanning speed is slow when scanning from my machine. (Windows)
- 6Discover the MAC address of the Brother network card
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the MP tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12What is the recommended paper?
- 13(Video) Set up your Brother machine
- 14Wrong Toner or Wrong Toner Cartridge
- 15Self-Diagnostic
- 16Cannot Detect
- 17Toner Low or Prepare New Toner Cartridge
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19My Brother machine has no power.
- 20What is the default password for my Brother machine?
- 21I cannot print full-page photos or images using Email Print.
- 22I get a TS error when trying to print on a wireless network.
- 23Protect your Brother machine against unauthorised access over the network
- 24The printer status is Offline or Paused.
- 25What is the default password for my BRAdmin or Web Based Management?
- 26Out of Memory
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29A security warning appears when accessing Web Based Management via HTTPS.
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Where can I find my Brother machine's serial number?
- 32Check the remaining ink or toner level (Linux)
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Change the printer driver settings (Windows)
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Install the optional lower tray
- 42What driver package format is supported by my Linux distribution?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Update the Driver or Firmware for your Brother machine
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49I cannot print from my computer via USB.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)